P Promec
ENESPT
▶ Demo 3 months for €1
✦ AI for auto repair shops

Your shop, answered by AI on every channel

Phone, WhatsApp, SMS, email and web. Tap any example and watch it work.

See examples ↓Start: 3 months for €1 →
10channels
28examples
24/7always on
AI
Phone

Answers the phone. Always.

Picks up, recognises the customer, books the slot and hands over with context.

👤Knows who's calling
📅Real appointments in the calendar
💶Guide prices for routine jobs
🔀Warm transfer with a whisper
↩️Returns missed calls
🗣️Outbound calls in the advisor's voice
🔢Keypad options that get things done
📝Summary and commitments after the call
🎙️A cloned voice in two and a half minutes
☎️Phone menu by reason

Examples

9:41
AIIncoming callSaturday 8:41 pm · unknown number
00:00
AI assistantHi, you've reached the shop. I'm the automated assistant and I can help you book an appointment or get a quote. What do you need?
CustomerThe engine warning light has come on and the car is sort of jerking.
AI assistantThat's worth looking at soon. Can I take your name and what car it is?
CustomerLaura Gomez. A 2017 Seat Leon, diesel.
AI assistantThanks, Laura. And the registration?
Customer4821 KXT.
AI assistantI have Tuesday at 9:00 or Wednesday at 4:30. Which works better for you?
CustomerTuesday at nine.
AI assistantDone, Tuesday at 9:00. You'll get a text now with the appointment and the link where you can see your quote.
Request 1287 created · appointment booked · SMS sent
🔇⌨️📞
Laura Gomez and her Seat Leon 4821 KXT added as customer and vehicle
WhatsApp

Replies and gets it done

Every promise in a message is backed by a real action in the program.

🆕Opens new requests
🎯One active quote per conversation
🗂️Manages the record and the quotes
✅Accepts with double confirmation
🔘Buttons that do things
⏱️Outside the 24 hours, with templates
🔁Follow-ups and payment reminders in steps
🎧Voice notes both ways
🙋Hands over to a person when it should
📚Learns how your shop works

Examples

9:41
Sunday 10:14 pm
Hi, my front right wheel squeaks when I brake. Can you give me a price?
AI assistantHi, I'm the shop's automated assistant. I'll open a request so a mechanic can take a look. What's your name?
Sara Ruiz
AI assistantThanks, Sara. What car is it? Make, model and, if you have it handy, the plate.
2019 Toyota Corolla hybrid. 7390 LMB
AI assistantPerfect. Could you give me an email so I can send you the quote as a PDF?
sara.ruiz@example.com
AI assistantAll set, your request is number 1311. A mechanic will review it tomorrow and we'll send you the quote here and by email. You can follow it at this link.
Acknowledgement sent by email
🎤
Customer, Toyota Corolla 7390 LMB and quote 1311 created on the "WhatsApp AI" channel
SMS

SMS only when it pays

The paid channel, with replies from the assistant and no wasted money.

🏷️With the shop's name
1️⃣Reply with a number
🤖SMS assistant
🚫Never to landlines
🛟Fallback between channels
🚗Reminders that bring cars in
📊Monthly spending cap

Examples

9:41
WWorkshopSMS
WorkshopHi Peter, a reminder of your appointment tomorrow, Thursday, at 8:30 for the clutch on your Ford Focus. Reply 1 to confirm or 2 to change it.
1
Appointment marked as confirmed by the customer · advisor notified
↑
A 2 creates a task to reschedule the appointment and a reply to the customer
Email

Your inbox, sorted

Reads your email every five minutes and files each one under its quote.

📥Reads the inbox you already use
🔗Every email to its quote
🆕Requests from new customers
💬Answers the simple things
👀Opens and clicks
⚠️Mailboxes that don't exist
💚A button to continue on WhatsApp
🩺Domain health

Examples

9:41
Shop inboxread at 6:05 pm
G
George Price <george.price@example.com>Service quote
Hello, I have a 2016 Peugeot 308 with 142,000 km and it's due its major service. How much would it be and when could I bring it in?
Thanks,
George
It's a request from a new customer · quote 1330 opened
W
WorkshopWe've received your request (1330)
AI assistant
Hi George,
We've received your request for the service on your Peugeot 308. A colleague is reviewing it and we'll send you the quote as soon as possible. You can follow it at the link below.
[Message us on WhatsApp]
The shop's automated assistant
Customer, vehicle and quote 1330 created on the "Email AI" channel
Tracking page

The quote that explains itself

Stages, photos, audio and a button that has the AI call the customer.

🔴The repair, live
❓"What's included?" on every line item
🔊The quote as audio
📞Call me now
💬Chat with the same assistant
☑️Optional line items
🧠Objections with arguments
📅Appointments in real free slots
📔Repair diary
🔒Private stays private

Examples

9:41
🔒 Quote 1043
Volkswagen Golf · tracking pageQuote 1043
Received
In progress
Waiting for parts
Finished
Collected
Time worked: 2 h 15 min · expected finish: tomorrow, 12:00
Front shock absorbers · ordered, arriving tomorrow
Code P0300 · the engine isn't burning fuel properly in one of the cylinders, which is why it jerks
▶ Listen to how the repair is going
Every visit and click is saved as a sign of interest
Customer portal

Their garage, always at hand

Customers come back when they're due, without you chasing them.

📱Log in with a phone number
✉️An invitation at the right moment
🚗The garage with its maintenance
🔔"Remind me"
🏷️Mileage-based offers
💬Messages with AI
🤝Bring a friend
📲Installable as an app

Examples

9:41
Monday, 10:0010:00Sara Ruiz's phone
P
Your workshopYour Corolla is approaching 60,000 km and its service is due. From €189 excluding tax. Book with one tap.
Book an appointment
Sara opens her area and books for Tuesday
The price comes from your price list and is always a guide
Video

Show it, get it approved

A video from the pit and the customer decides with one tap.

🎬Record from the pit
✍️Extra work with written approval
🧾Proof of the decision
🖥️Office–mechanic video call
🧑‍💼Video call with the customer or the assessor
📝Summary after the call
📹Video message from the advisor

Examples

9:41
▶
John's video · 0:41
AI assistantHi Andrew. When checking the brakes we found the front pads are down to 2 mm and the left disc is grooved; John shows you in the video. We recommend replacing the front discs as well: €142.00 including tax.
I approveNo, thanksCall me
I approve
AI assistantNoted, Andrew. We'll carry on and let you know when it's done.
Item added · total recalculated · Martha and John notified
🎤
Approval with date, time, channel and phone number on the quote's timeline
Reception

Drop-off and pick-up, no queue

Plate, a code to their phone and a signature on screen.

🔐Identification with a code
✍️Signed drop-off
🔑Collection that really closes the job
🚶Walk-ins, with some rules
🛡️Data kept safe
🧹Nothing from the previous customer

Examples

9:41
PReception kioskvehicle drop-off
✓Plate: 4821 KXT
✓Code sent by WhatsApp to the mobile ending in 218
✓Code correct · Hi, Laura
✓Quote 1287 · 8:00 appointment · drop-off signature ✍️
Queue number 3 · Martha and John notified
Confirmation to Laura on WhatsApp with her tracking link
Real drop-off date and source (kiosk or phone) on the record
After the repair

Reviews, payments, return visits

The good goes to Google, the bad comes to you, and customers come back on time.

⭐Feedback with buttons
✏️A pre-written review
💬Google reviews with a reply
🔳Front-desk QR code
🎙️Survey by voice
🔄Customer lifecycle
💶Payment reminders in steps

Examples

9:41
AI assistantHi Laura. How's your Leon running since the service?
⭐⭐⭐⭐⭐⭐⭐⭐⭐Could be better
⭐⭐⭐⭐⭐
AI assistantThank you! Would you leave us a review on Google? It helps us a lot.
Same day, another customer
Could be better
AI assistantWe're sorry it didn't go well. Martha will call you today to go through it with you.
Martha alerted and task created: call Peter Hall today
🎤
The low score doesn't go to Google: it stays in the shop
Inside the program

You know who to call today

Every channel in one inbox, with the sales signals on top.

📨Inbox with response times
👀"Seen it and not replying"
🔥The hot quotes email
📉Why we lose quotes
🧾The customer in four lines
📋Import a request by pasting text
📚A knowledge base that learns
🧯A cap on messages per customer

Examples

9:41
Manager's inboxdaily summary
P
Promec🚨 5 hot quotes · €10,919 on the table · Laura G. and others
5 hot · €10,919 on the table · 2 / 8 accepted and declined today · €1,147 won today

🔥 Laura Gomez · Seat Leon · €312
3 visits, opened the PDF and looked at financing.
What to do: call her today and offer to spread the payment.
📞 Call💬 WhatsAppOpen record
Plus: quotes expiring in three days that someone has looked at, today's decisions and sent quotes nobody has opened

What the AI doesn't do

🤝It doesn't settle prices or complaints

Discounts, warranties, cancellations or payments are always handled by a person. The AI flags them and steps aside.

🗑️It doesn't delete anything

It can add and correct data, but never delete customers, vehicles or quotes.

🤖It says it's an AI

The voice agent introduces itself as an automated assistant and email replies are signed as such.

🪪It doesn't read identity documents

If someone sends a photo of an ID card or passport, it extracts nothing from it.

🕵️It doesn't follow hidden instructions

An email or document that tries to give it orders is treated as text, never as an instruction.

🚫It respects opt-outs on every channel

"STOP" by WhatsApp or SMS, the unsubscribe link in emails and the preference not to receive calls.

🔋It doesn't run out of AI

If an AI provider fails or runs out of credit, it moves to the next one and alerts the admin.

📶It protects your WhatsApp number

It tracks how often each employee opens WhatsApp from the program and warns about the bursts that Meta penalises.

Frequently asked questions about the AI

Do I have to change my phone number?

No. You can forward your current number to the program's number when you don't answer or it's switched off (Settings gives you the forwarding codes), or get a new local number from inside the program, subject to the carrier's availability in your country.

Which languages does the AI speak?

Both the written assistants and the voice agent work in English, Spanish, Catalan, French, Portuguese and Bulgarian, and they save the customer's language on their record for all future messages.

What if the customer wants to talk to a person?

They say so, and that's it. On the phone system, 0 connects to someone at any time; the voice agent transfers the call warm, and the WhatsApp assistant and the chats step aside and alert the advisor.

How much do calls and messages cost?

Call and messaging usage is billed separately, according to use. As a guide, a WhatsApp template conversation costs a few cents depending on the country, and free text within the 24-hour window costs nothing. In Settings you see each month how much you've used and can set a cap with a warning at 80%.

Can the AI make mistakes?

It can, which is why it's kept on a short leash. It doesn't quote prices outside your price list or make up timescales or diagnoses, and before a message is sent the program checks that what it promises has actually been done. Anything sensitive always goes through a person.

Do I need WhatsApp Business?

For the assistant and the templates, yes: a WhatsApp Business number verified by Meta in the shop's name. Without it, the program keeps notifying by email and SMS, and manual WhatsApp from the record works as usual.

Try it with your own customers

Three months for €1, no lock-in. If you'd rather see it first, the demo has sample data and you can try everything.

Start: 3 months for €1 →▶ See the demo
All included in Premium. Tracking, email and SMS on every plan; portal from Standard. Calls and messages are billed separately, by usage.
9:41
AIIncoming callSaturday 8:41 pm · unknown number
00:00
AI assistantHi, you've reached the shop. I'm the automated assistant and I can help you book an appointment or get a quote. What do you need?
CustomerThe engine warning light has come on and the car is sort of jerking.
AI assistantThat's worth looking at soon. Can I take your name and what car it is?
CustomerLaura Gomez. A 2017 Seat Leon, diesel.
AI assistantThanks, Laura. And the registration?
Customer4821 KXT.
AI assistantI have Tuesday at 9:00 or Wednesday at 4:30. Which works better for you?
CustomerTuesday at nine.
AI assistantDone, Tuesday at 9:00. You'll get a text now with the appointment and the link where you can see your quote.
Request 1287 created · appointment booked · SMS sent
🔇⌨️📞
Phone

Saturday, 8:41 pm: a new customer calls

The shop is closed. The agent opens the request and, before hanging up, books Tuesday's appointment.

What gets done

  • Laura Gomez and her Seat Leon 4821 KXT added as customer and vehicle
  • Quote 1287 on the "AI voice" channel, with the symptom in her own words
  • Tuesday 9:00 appointment in the calendar, with a notification to the advisor
  • Transcript, summary and reason for the call on the record
9:41
AIIncoming callTuesday 11:05 · Andrew Moore
00:00
AI assistantHi Andrew, I'm the shop's automated assistant. Are you calling about the Golf we have here?
CustomerYes, I wanted to know if the parts have arrived.
AI assistantYour Golf is in the workshop, waiting for parts. I'll text you the link where you can see the details, okay?
CustomerOkay. But I'd rather speak to Martha, she said she'd do me a deal on the tyres.
AI assistantOf course, I'll put you through to her. One moment.
On hold with music · Martha's phone rings
🔈 In Martha's ear: "Andrew Moore, quote 1043, asking about a price on tyres. Press 1 to answer."
Martha presses 1 · call connected
🔇⌨️📞
Phone

He asks how his car is doing and ends up talking to his advisor

The agent recognises him and tells him where the repair is at. When he asks for his advisor, it puts him through without him repeating anything.

What gets done

  • Tracking link sent by SMS to the mobile on file
  • The call is saved on quote 1043 with transcript and summary
  • Prices are discussed by a person: the agent doesn't negotiate
If Martha hadn't been able to answer, Andrew goes back to voicemail instead of being left hanging on hold.
9:41
AIOutbound call1:52 pm · returning a missed call
00:00
1:50 pm · missed call · Peter Hall (quote 1102, clutch)
AI assistantHi Peter, I'm the shop's automated assistant. You called us a moment ago and we couldn't get to the phone. Can I help you with the clutch quote?
CustomerYes, I wanted to know if you can do it this week.
AI assistantI have Thursday at 8:30 or Friday at 12:00.
CustomerThursday.
AI assistantPerfect, Thursday at 8:30. You'll get the confirmation by text now.
Appointment booked · notification to the advisor on the quote
🔇⌨️📞
Phone

Nobody picks up at 1:50 pm

A customer with an open quote calls while the team is at lunch. Two minutes later the agent calls him back.

What gets done

  • The missed call and the call-back, both logged on Peter's record
  • Thursday appointment in the calendar, with a notification to the advisor
Callers without a customer record aren't called back: they get a WhatsApp message or a text they can reply to, at most once a day per number.
9:41
AIOutbound callWednesday 10:12 · to Laura Gomez
00:00
Martha (cloned voice)Hi Laura, it's Martha from the shop. This is an automated message: the quote for your Seat Leon, four eight two one K X T, is ready, at three hundred and twelve euros forty. If you'd like to accept it, press 1 and I'll send you the link. To speak to me, press 3.
Laura presses 1
Martha (cloned voice)I'm sending it to you by text right now. Thanks, Laura.
Acceptance link sent by SMS
🔇⌨️📞
Phone

"Your quote is ready", in your advisor's voice

The customer gets a thirty-second call in Martha's cloned voice. She presses 1 and receives the link to accept.

What gets done

  • Acceptance is signed in writing through the link, not with a keypress
  • Registration spelled out and amounts read in full, the way a person would say them
  • The key pressed is logged on the quote's timeline
If it reaches voicemail, it leaves a short message and the same reminder arrives as a WhatsApp voice note or, failing that, as a text.
9:41
AIShop phone systemIncoming call · Andrew Moore
00:00
Phone systemWelcome to your trusted workshop. For English, press 1. Para español, pulse 2.
Presses 1
Phone systemFor a new quote, press 1. If you have a repair in progress, 2. Warranty, 3. Payments or invoices, 4. And to speak to a person, press 0 at any time.
Presses 2 · rings the advisor on his quote first
On Martha's screen, before she answers: "Repair in progress · Andrew Moore · quote 1043"
🔇⌨️📞
Phone

The phone system routes calls by reason

First the language, then four options by reason. 0 connects to a person from the very first second.

What gets done

  • A new quote (option 1) is handled by the voice agent, which opens the request
  • If the maximum wait you set runs out, the call goes to the voice agent, another phone or voicemail
  • Anyone on approved holiday or sick leave that day doesn't get queue calls
Phone

Phone: the call that used to get lost

The voice agent is an automated receptionist that speaks naturally in the customer's language. You decide whether it answers every call, only out of hours or when the queue overflows, and it uses the same tools in the program as the WhatsApp assistant. Behind it sits a full phone system that routes calls by reason and by schedule, and records and transcribes them if you want it to.

👤
Knows who's calling

It recognises the number and greets the customer by name. It knows their cars and what they said yesterday on WhatsApp, so they never have to repeat themselves.

📅
Real appointments in the calendar

It looks for slots that are genuinely free, allowing for lunch and appointments already booked, and offers two or three on different days. Once the customer picks one, it's booked and they get the confirmation in writing.

💶
Guide prices for routine jobs

It gives a "from, excluding tax" figure for the services your shop charges for regularly, always subject to seeing the vehicle. It doesn't quote prices for anything else.

🔀
Warm transfer with a whisper

If the customer wants a person, they hear hold music while your phone rings with a short message in your ear: their name and the reason for the call. You press 1 and you're talking.

↩️
Returns missed calls

If a customer with an open quote calls and nobody picks up, the agent calls them back two minutes later.

🗣️
Outbound calls in the advisor's voice

It tells customers their quote is ready or reminds them of an appointment, and it also calls people who looked at a quote without replying. If it reaches voicemail, it leaves a short message and sends the voice note on WhatsApp.

🔢
Keypad options that get things done

"Press 1 to confirm your appointment, 2 to change it." Each key carries out the action in the program and is logged on the quote.

📝
Summary and commitments after the call

Every call is saved with a transcript, a summary, the reason and how the customer felt at the end. If someone said "I'll call you on Thursday", a task appears with that date.

🎙️
A cloned voice in two and a half minutes

Each advisor reads a trade script from the browser and the program creates their voice, which can be deleted with one click. Without their consent, the shop's voice is used.

☎️
Phone menu by reason

New quote, repair in progress, warranty or payments. Whoever takes the call sees the reason and the name before answering, and 0 connects to a person at any point.

What you need: a phone number in the program (buy one from Settings or forward the one you already have) and your ElevenLabs account connected for the voice agent. Automated calls only go out between 9:00 and 21:00, never to a landline or to anyone who has asked not to be called.
9:41
Sunday 10:14 pm
Hi, my front right wheel squeaks when I brake. Can you give me a price?
AI assistantHi, I'm the shop's automated assistant. I'll open a request so a mechanic can take a look. What's your name?
Sara Ruiz
AI assistantThanks, Sara. What car is it? Make, model and, if you have it handy, the plate.
2019 Toyota Corolla hybrid. 7390 LMB
AI assistantPerfect. Could you give me an email so I can send you the quote as a PDF?
sara.ruiz@example.com
AI assistantAll set, your request is number 1311. A mechanic will review it tomorrow and we'll send you the quote here and by email. You can follow it at this link.
Acknowledgement sent by email
🎤
WhatsApp

A new quote in eight messages

Sunday night. The customer explains what's wrong and by Monday morning the request is already in the program.

What gets done

  • Customer, Toyota Corolla 7390 LMB and quote 1311 created on the "WhatsApp AI" channel
  • The symptom, in her own words, in the quote description
  • The conversation assigned to an advisor in the Inbox
  • Her language saved on the record for all future messages
9:41
AI assistantHi Sara. Your quote 1311 is ready: €186.40 including tax, front pads and discs.
Yes, go aheadCall meNot now
Yes, go ahead
AI assistantTo mark it as accepted I need you to confirm in writing: do you accept quote 1311 for €186.40?
Yes, I accept 1311
AI assistantYour shop asks for a signature before starting. Sign here with your finger, it takes ten seconds.
Signature received · quote accepted ✍️
AI assistantSigned, thank you. When would you like to bring the car in?
🎤
WhatsApp

Accepting the quote without leaving the chat

With double confirmation and a signature. If a step is missing, the assistant doesn't take it for granted.

What gets done

  • Signed acceptance on the quote's timeline, logged as "from WhatsApp"
  • Notification to the advisor in the program and on their phone
  • The day-5 and day-10 reminders cancel themselves
9:41
📷
Photo of the dent
Here's a photo of the dent
AI assistantThanks. You have two open quotes, which one is the photo for?
AI assistantChoose a quote
  • 1311 · Toyota Corolla · brakes
  • 1320 · Renault Clio · bodywork
1320 · Renault Clio · bodywork
AI assistantSaved to quote 1320. I'll pass it on to whoever is assessing it.
🎤
WhatsApp

She sends a photo and the assistant asks which car it's for

The customer has two open quotes. She gets a WhatsApp menu to choose from.

What gets done

  • The photo is stored on quote 1320, visible to the mechanic
  • For twelve hours, whatever she says applies to 1320; typing "change" brings the menu back
9:41
Day 1 after the due date
AI assistantHi Andrew. Invoice F2026-0412 for €238.90 is still outstanding. You can pay it right here.
Pay nowI've already paidPay in instalments
Pay in instalments
AI assistantUnderstood. I'll pass it to Martha so she can suggest a payment plan.
Task for Martha: propose an instalment plan to Andrew Moore
🎤
WhatsApp

An unpaid invoice that chases itself

First reminder the day after the due date. The customer asks to pay in instalments with one button.

What gets done

  • "I've already paid" would have created a task to check the payment
  • The day 7, 15 and 30 reminders stop as soon as the payment is recorded
  • While he owes more than the amount you set, he's left out of marketing campaigns
9:41
▶Voice note · 0:52
Transcript: "Hey, I can't bring the car in on Thursday after all, could you move it to next week? Afternoons would be better…"
AI assistantNo problem, Laura. I'll let the shop know you'd prefer an afternoon next week, and they'll confirm the new time as soon as they see it.
▶Audio reply · 0:09
🎤
WhatsApp

An audio message of almost a minute

It's transcribed, the assistant understands the request and replies with a voice note too.

What gets done

  • Appointment change request with her preference, as a task for the advisor
  • The audio and its transcript in the quote's thread
The WhatsApp assistant requests the change and the shop confirms it. Instant booking into real free slots is done by the voice agent or the tracking page itself.
WhatsApp

WhatsApp: it replies at any hour and gets things done

When a customer writes to the shop's WhatsApp, the AI reads the whole thread and knows who it is talking to before replying in their language. The difference from an auto-reply bot is that every promise it makes is backed by an action in the program. Before the message is sent, the program checks that the action exists, and if it doesn't, the message doesn't go out.

🆕
Opens new requests

It asks for the details one at a time, without overwhelming anyone, from the name to the plate, then registers the customer and their car and opens the quote. At the end it confirms the request number and sends the acknowledgement.

🎯
One active quote per conversation

If the customer has several open, it offers a list to choose from, and for twelve hours everything they say applies to that one. Photos they send go into the right quote.

🗂️
Manages the record and the quotes

It can update their email or add a car, and if the customer says "remind me in March", it parks the quote until then. It requests or changes appointments, and sends the invoice PDF in the same chat. It never deletes anything.

✅
Accepts with double confirmation

Only if the quote has been sent, and only after an explicit "yes, I accept" in a separate message. If your shop requires a signature, it sends the link to sign with a finger.

🔘
Buttons that do things

"Confirm" marks the appointment, "Call me" creates the task, "Pay now" sends the payment link and "Not now" pauses the follow-up. Every tap is logged on the quote's timeline.

⏱️
Outside the 24 hours, with templates

Meta only allows free-form messages in the 24 hours after the customer's last message. The program creates 19 templates with buttons in one click, and for each send it picks free text if the window is open, which costs nothing, or a template if not.

🔁
Follow-ups and payment reminders in steps

Quote reminders at 2, 5 and 10 days, and unpaid invoice reminders at 1, 7, 15 and 30. Everything stops as soon as the customer replies on any channel or pays.

🎧
Voice notes both ways

The customer's audio is transcribed and the assistant replies in text and in audio. Your advisor can also record their own from the record so it goes out in their real voice.

🙋
Hands over to a person when it should

When a firm price or a complaint comes up, or the customer is simply angry, the assistant stops and alerts the advisor. It tells the customer who will be dealing with them.

📚
Learns how your shop works

You write in plain text what it needs to know ("we don't do bodywork", "we're closed on Saturdays") and the knowledge base teaches it how you really answer.

What you need: a WhatsApp Business number verified by Meta in the shop's name; it's a one-off process. Template conversations outside the 24-hour window are charged by Meta, a few cents each depending on the country, and you have a monthly cap with a warning at 80%.
9:41
WWorkshopSMS
WorkshopHi Peter, a reminder of your appointment tomorrow, Thursday, at 8:30 for the clutch on your Ford Focus. Reply 1 to confirm or 2 to change it.
1
Appointment marked as confirmed by the customer · advisor notified
↑
SMS

Confirming the appointment by replying "1"

The reminder goes out the day before. The customer replies with a number and the calendar updates itself.

What gets done

  • A 2 creates a task to reschedule the appointment and a reply to the customer
  • The "SMS by event" report counts appointments confirmed by SMS
9:41
WWorkshopSMS
12:34 pm · missed call from a number with no record
WorkshopHi, we saw your call and couldn't get to it in time. Let us know here how we can help.
I wanted to book an oil change
WorkshopSure, I'll ask the team to call you to book it. Morning or afternoon?
Morning
Task: call in the morning to book an oil change
↑
SMS

A missed call from an unknown number

Nobody could get to the phone. A message they can reply to arrives straight away.

What gets done

  • At most one message per number per day
  • If there's an approved WhatsApp template, the message goes by WhatsApp instead of SMS
SMS

SMS: the paid channel, only when it's worth it

SMS is the only channel you pay for per message, and the program treats it carefully. A text only goes out if the message couldn't go by WhatsApp or email, and never to a landline. Anything that isn't urgent and is generated at night waits until 9:00. When a text does go out, it earns its keep: the customer can reply and is answered by the same assistant as on WhatsApp.

🏷️
With the shop's name

Informational messages arrive under the shop's name instead of a number. The ones the customer needs to answer come from the number, so they can reply.

1️⃣
Reply with a number

"Reply 1 to confirm or 2 to change it." 1 marks the appointment as confirmed in the calendar and 2 creates a task to reschedule it.

🤖
SMS assistant

It replies in one or two sentences about the quote status or the appointment, and hands over to a person when needed.

🚫
Never to landlines

Each phone number is classified when it's added, and landlines never get texts or automated calls.

🛟
Fallback between channels

If a WhatsApp message isn't delivered, the same message goes out as a shortened text. A number that fails twice is flagged and stops costing you.

🚗
Reminders that bring cars in

Inspection due in 30 and 7 days, the finished car that hasn't been collected after three days, and the same-day appointment reminder.

📊
Monthly spending cap

The admin is warned at 80%, and at 100% only critical messages go out, such as login codes or the "your car is ready" message.

What you need: an SMS-capable number in the program. In some countries it can be separate from the voice number, because some numbers only support SMS, and the program links them separately.
9:41
Shop inboxread at 6:05 pm
G
George Price <george.price@example.com>Service quote
Hello, I have a 2016 Peugeot 308 with 142,000 km and it's due its major service. How much would it be and when could I bring it in?
Thanks,
George
It's a request from a new customer · quote 1330 opened
W
WorkshopWe've received your request (1330)
AI assistant
Hi George,
We've received your request for the service on your Peugeot 308. A colleague is reviewing it and we'll send you the quote as soon as possible. You can follow it at the link below.
[Message us on WhatsApp]
The shop's automated assistant
Email

Someone we don't know writes in

An email asking for a price on a service. Five minutes later there's an open request and the customer has an acknowledgement.

What gets done

  • Customer, vehicle and quote 1330 created on the "Email AI" channel
  • The 142,000 km recorded on the quote
  • The team is notified that a request has come in
9:41
Shop inboxAndrew Moore
A
Andrew MooreRe: Your car is ready
Are you open on Saturday morning? I'd like to pick up the car.
W
WorkshopRe: Your car is ready
AI assistant
Hi Andrew,
On Saturday we're open from 9:00 to 1:00, and your Golf is ready to collect. Someone at the shop will review this message in case you need anything else.
The shop's automated assistant
A
Andrew MooreInvoice
The invoice came to a different amount from the quote. Could you explain?
Billing question: the AI doesn't reply · Martha alerted in the Inbox
Email

Two questions: one answered automatically, one not

The assistant answers the opening-hours question. The query about an invoice amount goes straight to a person.

What gets done

  • The first reply goes out automatically, signed as the assistant
  • The second stays in the Inbox for Martha, with the response-time clock running
9:41
Tuesday5:32Martha's notifications
5:32 pm · Laura Gomez opens the reminder for quote 1287
P
Good time to callLaura has just opened the reminder for quote 1287 (€312.40).
5:36 pm · Martha calls her from the record
Email

She opened the reminder: a good time to call

The customer opens the quote email in the afternoon and the advisor's phone buzzes.

What gets done

  • The open is logged on the quote's timeline
  • With no opens across three reminders, they stop and a note suggests trying WhatsApp or a call
Email

Email: the inbox plugs into the same brain

In many shops email is still the busiest channel, and the messiest. The program reads the inbox every five minutes and attaches each email to the quote it belongs to. When someone new writes, it opens the request, and it answers simple questions on its own. It also tracks what happens to everything you send, and the other channels act on that information.

📥
Reads the inbox you already use

It checks every five minutes with the credentials of the email account you already have. No DNS changes, no new provider.

🔗
Every email to its quote

It recognises the thread, the quote number in the subject line or the sender's record, and files the email with its attachments.

🆕
Requests from new customers

If someone without a record writes asking for a quote or an appointment, a request is opened with the attachments and they get an acknowledgement. Supplier mail and advertising is simply archived.

💬
Answers the simple things

Questions like opening hours or where their quote stands are answered automatically, signed as an automated assistant. Anything about prices or complaints, never: that goes to a person.

👀
Opens and clicks

If the customer opens a reminder, the advisor gets a heads-up that it's a good time to call. After three unopened reminders, they stop being sent.

⚠️
Mailboxes that don't exist

Each email address is checked as soon as it's captured, and if it bounces it's flagged so automatic sends skip it.

💚
A button to continue on WhatsApp

The acknowledgement and the quote email carry a button that opens the shop's WhatsApp with the quote number already typed. That way the customer starts the conversation.

🩺
Domain health

Each week it checks the setup of the domain you send from (SPF, DKIM and DMARC), with a warning if the score drops.

What you need: the shop's email set up in the program, the same account you already send from. No DNS changes.
9:41
🔒 Quote 1043
Volkswagen Golf · tracking pageQuote 1043
Received
In progress
Waiting for parts
Finished
Collected
Time worked: 2 h 15 min · expected finish: tomorrow, 12:00
Front shock absorbers · ordered, arriving tomorrow
Code P0300 · the engine isn't burning fuel properly in one of the cylinders, which is why it jerks
▶ Listen to how the repair is going
Tracking page

How the customer sees their repair

The repair stage by stage, and the fault code translated for someone who isn't a mechanic.

What gets done

  • Every visit and click is saved as a sign of interest
  • The page updates itself when something changes, without reloading
9:41
🔒 Quote 1287
Seat Leon · line itemsQuote 1287
Timing belt kit with water pump · €489.00
What's included?▾
It's the belt that keeps the crankshaft and the camshafts turning in sync, together with its tensioners and the water pump, which it often drives. It's replaced by mileage or age even if it looks fine, because it gives little warning before it snaps. If it breaks with the engine running, in many engines the valves hit the pistons and the repair becomes far more expensive.
Tracking page

"What's included?" on the timing belt kit

The most expensive item on the quote, explained before the customer has to ask.

What gets done

  • The text is generated once and saved on the line item; the shop can change it
  • No prices, no alarmist wording
9:41
AIOutbound callfrom the tracking page
00:00
Laura opens quote 1287 for the third time and taps "Call me now"
AI assistantHi Laura, I'm the shop's automated assistant. I can see you were looking at the quote for your Leon. Is there anything I can help with?
CustomerYes, the timing belt kit. Does it need doing now?
AI assistantThe shop recommends it based on mileage, and the line item explains why. If you'd rather someone from the shop talk you through it, I can put you through to Martha right now.
CustomerYes, please.
Transfer with a heads-up to Martha: "Laura Gomez, quote 1287, question about the timing belt kit"
🔇⌨️📞
Tracking page

The customer taps "Call me now"

A few seconds later her phone rings. The agent knows which quote she was looking at.

What gets done

  • Out of hours or without the voice agent, it becomes a call-back request with a notification and a task
  • It respects call hours, landlines and anyone who asked not to be called
9:41
🔒 Quote 1352
Renault Clio · acceptQuote 1352
Scheduled service · €212.00 ✓
Recommended · Brake fluid change · €38.50
Recommended · Front wiper blades · €24.90 ✓
Total with your selection: €236.90
Accept and sign
Tracking page

Partial acceptance with recommended items

The customer removes the brake fluid and sees the new total before signing.

What gets done

  • On acceptance, the removed items leave the quote and the total is recalculated
  • The timeline records what she turned down
Tracking page

Tracking page: the quote that explains itself

Every quote has its own page and every channel leads there. The customer sees the quote with the mechanic's photos and videos, and when they've made up their mind they accept or book from the same page. What they do on that page counts as a reply: if they ask to be called, nobody sends them an automatic reminder ten minutes later.

🔴
The repair, live

A bar with the mechanic's stages, time worked, estimated finish time and ordered parts with their status. It comes from what the mechanic already records in their app.

❓
"What's included?" on every line item

It explains what each job is for and what happens if it isn't done, in plain language and without scare tactics. The AI writes it once and the shop can edit it.

🔊
The quote as audio

The AI writes a summary in the customer's language and it plays in the advisor's voice.

📞
Call me now

The customer taps and the voice agent calls them within seconds, with the quote loaded and knowing what they were looking at. Out of hours it becomes a call-back request.

💬
Chat with the same assistant

It knows which quote the customer is viewing and everything the page shows them. As soon as someone from the shop replies, the assistant steps back.

☑️
Optional line items

Anything you put under an "Optional" or "Recommended" group appears with a checkbox. The customer can remove it before accepting and sees the total with their selection.

🧠
Objections with arguments

Faced with "it's expensive" or "another shop will do it for less", the chat uses the pitch you wrote. Anyone who opens the quote three times without deciding is offered a call from the advisor.

📅
Appointments in real free slots

The customer books or changes the appointment by choosing from the free slots in the calendar, and confirms it with one tap the day before.

📔
Repair diary

When the job is done, the AI turns the mechanic's notes into a "what we did" for the customer, without costs or internal names.

🔒
Private stays private

The page receives a closed list of fields. It will never show internal notes or margins, and the vehicle appears without its VIN.

What you need: nothing, it's in every plan. The AI chat needs AI switched on, and "Call me now" needs the voice agent.
9:41
Monday, 10:0010:00Sara Ruiz's phone
P
Your workshopYour Corolla is approaching 60,000 km and its service is due. From €189 excluding tax. Book with one tap.
Book an appointment
Sara opens her area and books for Tuesday
Customer portal

The service that's due, offered with a price

The program works out that the car is due a service and the customer books it with one tap.

What gets done

  • The price comes from your price list and is always a guide
  • At most one offer per vehicle and service every 60 days
  • Not sent to anyone who doesn't want marketing
9:41
In the portal: inspection · due 14 November · 🔔 Remind me
31 October
AI assistantHi Sara. Your Corolla's inspection is due on 14 November.
Book an appointmentAlready done
🎤
Customer portal

"Remind me" for the inspection

The customer taps a button in their garage and the reminder arrives fourteen days ahead.

What gets done

  • It goes out on whatever channel she uses: WhatsApp, push or email
  • Every button she taps is logged on the timeline
Customer portal

Customer portal: their garage between visits

The portal is the customer's private area, with their quotes, invoices, cars and the history of all of it. They log in with their phone and no password, and inside they have the same chat and buttons as on the tracking page. For the shop, above all, it's where customers come back from when their next service is due.

📱
Log in with a phone number

They enter their mobile or email and receive a code on their phone or by email. No passwords to forget.

✉️
An invitation at the right moment

When the car is ready or the invoice is sent, customers without an account get an invitation by the cheapest channel, with a single reminder after seven days.

🚗
The garage with its maintenance

For each vehicle, the upcoming services already calculated and the history of work done, printable for selling the car or for insurance.

🔔
"Remind me"

The customer turns on their own reminders, which arrive fourteen days ahead on whatever channel they use.

🏷️
Mileage-based offers

Every Monday, anyone due a service in the next thirty days gets the offer with your price list's price. Never to anyone who declined it or has already had it done.

💬
Messages with AI

A single thread per person with everything said across all their quotes and channels. The assistant replies with context and the advisor is notified.

🤝
Bring a friend

Each customer has a referral link, and the points arrive when the friend walks through the door.

📲
Installable as an app

It installs on the phone in two taps, and push notifications arrive instantly at no cost.

What you need: the Standard plan or above. The assistant in Messages needs AI switched on.
9:41
▶
John's video · 0:41
AI assistantHi Andrew. When checking the brakes we found the front pads are down to 2 mm and the left disc is grooved; John shows you in the video. We recommend replacing the front discs as well: €142.00 including tax.
I approveNo, thanksCall me
I approve
AI assistantNoted, Andrew. We'll carry on and let you know when it's done.
Item added · total recalculated · Martha and John notified
🎤
Video

Pads down to 2 mm and a grooved disc

The customer watches the video and taps "I approve". The item goes into the quote with the total recalculated.

What gets done

  • Approval with date, time, channel and phone number on the quote's timeline
  • Without an open WhatsApp window it goes as a template with a "Watch the video" button; otherwise by email or SMS
9:41
Room for quote 1320
shop
customer
assessor
✓Shot 1 of 10 · registration plate ✓
✓Shot 2 of 10 · left side ✓
✓Shot 5 of 10 · damage close up ✓
✓Shot 6 of 10 · damage from a distance ✓
After the call: summary of the conversation and suggested line items
"Replace front bumper" · "Paint front right wing"
Add to quote
Video

An assessment video call with the insurance assessor

Ten guided shots, a third party with their own link and a printable report at the end.

What gets done

  • Printable assessment report with the shots, the summary and the signatures
  • The assessor joins with their own guest link
Video

Video: the mechanic shows it and the customer decides

Seeing the worn brake pad convinces people more than any text. The mechanic records a short video in their app explaining what they can see, and the program writes the caption from what they said and sends it by the cheapest channel. If a job that wasn't on the quote is needed, the customer approves or declines it with a button, and there's proof of their decision.

🎬
Record from the pit

A "Record" button in the mechanic's app, thirty to sixty seconds of talking. Within seconds the AI caption appears based on what they said, and it can be corrected before sending.

✍️
Extra work with written approval

It's proposed with its price and an explanation, and the customer approves or declines it with a button. If approved, the line item goes into the quote with its tax and the total is recalculated.

🧾
Proof of the decision

Every approval or refusal is stored with date, time, channel and phone number or IP. You can also record one given by phone, in the name of whoever logs it.

🖥️
Office–mechanic video call

"See the vehicle" on the record calls the mechanic, who joins with one tap. From the office you tap the screen and they see a circle over the part.

🧑‍💼
Video call with the customer or the assessor

The customer joins from their link without installing anything. In assessment mode they follow a ten-shot script while the shop captures each one, and a printable report comes out of it.

📝
Summary after the call

With recording switched on, the AI summarises the conversation and turns commitments into tasks. If jobs came up in the conversation, it suggests them as line items.

📹
Video message from the advisor

Up to three minutes recording the camera or the screen to walk through the quote, with a notification when the customer has watched it.

What you need: the mechanic's app on their phone. One-to-one video calls have no room cost; group or recorded calls do.
9:41
PReception kioskvehicle drop-off
✓Plate: 4821 KXT
✓Code sent by WhatsApp to the mobile ending in 218
✓Code correct · Hi, Laura
✓Quote 1287 · 8:00 appointment · drop-off signature ✍️
Queue number 3 · Martha and John notified
Confirmation to Laura on WhatsApp with her tracking link
Reception

Monday, 8:05, with four customers at once

Each one checks in in under a minute and the mechanic knows who has arrived.

What gets done

  • Real drop-off date and source (kiosk or phone) on the record
  • It counts as a reply from the customer, so automated reminders stop
Reception

Reception: drop-off and collection without a queue

The reception kiosk is a tablet on the front desk, or the customer's own phone via their link, and it records when the car is dropped off and collected. The customer identifies themselves with the plate and a code sent to their phone. They sign on the screen and the shop is notified at that moment.

🔐
Identification with a code

Anyone can see a number plate, so that's not enough: a six-digit code is sent to the phone or email on file.

✍️
Signed drop-off

Signature and consent are mandatory. The customer gets a queue number, the advisor and the mechanic get a notification, and repeating the drop-off doesn't duplicate anything.

🔑
Collection that really closes the job

Only when the work is finished. Collection signature, date out, bay released and payment method with its reference. If you require payment first and there's a balance, it doesn't close and alerts the front desk.

🚶
Walk-ins, with some rules

Someone arriving without a quote leaves the reason and their mobile, and a job is created for them with a queue number.

🛡️
Data kept safe

The kiosk only fills in blanks on the record. A different phone number or email is flagged for a person to review.

🧹
Nothing from the previous customer

The kiosk returns to the start screen after a while without use.

What you need: a tablet or computer at the front desk with the reception page open.
9:41
AI assistantHi Laura. How's your Leon running since the service?
⭐⭐⭐⭐⭐⭐⭐⭐⭐Could be better
⭐⭐⭐⭐⭐
AI assistantThank you! Would you leave us a review on Google? It helps us a lot.
Same day, another customer
Could be better
AI assistantWe're sorry it didn't go well. Martha will call you today to go through it with you.
Martha alerted and task created: call Peter Hall today
🎤
After the repair

Five stars go to Google, "Could be better" gets a call

The same question to two customers, with two very different outcomes.

What gets done

  • The low score doesn't go to Google: it stays in the shop
  • Anyone who gave a low score in the last thirty days isn't asked for a review
9:41
AI assistantHi George. It's been a year since we last saw your Peugeot 308, and it's probably due a service. Shall we find you a slot?
Book an appointmentNot now
🎤
After the repair

Twelve months without a visit

A message at the moment the customer starts to forget about the shop.

What gets done

  • Never sent to anyone who already has something open with the shop
  • Once per customer, with an unsubscribe link in emails
After the repair

After the repair: reviews, payments and the customer coming back

The job doesn't end when the keys are handed over. The program asks for feedback once the customer has driven the car and separates the happy ones from those with a complaint. Then it remembers for you when they're due back.

⭐
Feedback with buttons

The customer picks the stars or "Could be better". Happy customers get the link to your Google reviews, and the rest stay in-house: the advisor is alerted and gets a task to call them today.

✏️
A pre-written review

The AI suggests a draft to the happy customer based on what they rated. They tweak it and paste it into Google.

💬
Google reviews with a reply

With the shop's Google profile connected, every new review comes in with a draft reply in your tone. It's published with one click, or automatically for four and five stars.

🔳
Front-desk QR code

A feedback page that takes ten seconds to fill in, with a printable QR code from Settings.

🎙️
Survey by voice

The day after collection, a short call asks for a score from 1 to 5. A low score alerts the manager before it turns into a public review.

🔄
Customer lifecycle

At seven days, "all good?"; at six months, the service; close to a year, the inspection. And if twelve months pass without a visit, an invitation to come back, always by the cheapest channel.

💶
Payment reminders in steps

Unpaid invoice reminders at 1, 7, 15 and 30 days with "Pay now", which stop as soon as the payment is recorded.

What you need: for Google reviews, connecting the shop's Google profile; we set it up for you the first time.
9:41
Manager's inboxdaily summary
P
Promec🚨 5 hot quotes · €10,919 on the table · Laura G. and others
5 hot · €10,919 on the table · 2 / 8 accepted and declined today · €1,147 won today

🔥 Laura Gomez · Seat Leon · €312
3 visits, opened the PDF and looked at financing.
What to do: call her today and offer to spread the payment.
📞 Call💬 WhatsAppOpen record
Inside the program

The afternoon email with the hot quotes

How much money is on the table and what to do with each quote, with buttons to call or message.

What gets done

  • Plus: quotes expiring in three days that someone has looked at, today's decisions and sent quotes nobody has opened
9:41
Laura Gomez · €312.4010:02Quote 1287
Tuesday 10:02 · opens the quote email
Tuesday 10:05 · visits the tracking page (twice)
Tuesday 12:40 · reads the WhatsApp reminder
No reply on any channel · urgent task for Martha and a notification on her phone
Inside the program

Urgent task: seen it and not replying

Three signals in one day and no reply. The advisor gets the task with the details on their phone.

What gets done

  • Checked every hour during working hours
  • Laura's four-line summary is on the record, ready to read before calling
Inside the program

Inside the program: what your team sees

Everything above ends up in the same place. Each customer has a single timeline with their calls, WhatsApp messages, texts and emails, and each quote has its own trail of what was sent and what the customer did with it. On top of all that, the AI tells you who's worth calling today.

📨
Inbox with response times

WhatsApp, SMS, email and web chat in a single queue. Every conversation has an owner, and if the response time runs out, there's an alert.

👀
"Seen it and not replying"

If the customer opened the quote or read the WhatsApp message and still hasn't replied on any channel, the advisor gets an urgent task with the details.

🔥
The hot quotes email

Every afternoon: how many quotes are hot and how much money is on the table. For each one it explains what the customer did and what to do next, with buttons to call or message them.

📉
Why we lose quotes

If a quote is declined without a reason, the customer is asked why with one-tap answers. If it's the price, a counter-offer task is opened, and everything ends up in a report.

🧾
The customer in four lines

Who they are, their history, how the relationship is going and the next step, on the record. It refreshes itself when they write or call again.

📋
Import a request by pasting text

Paste an email or a WhatsApp screenshot and the AI separates the customer and car details from what they're asking for. Everything can be edited before saving.

📚
A knowledge base that learns

Every week it reads your history, anonymised, and suggests new draft answers. Anything touching prices or warranties only goes in once you approve it.

🧯
A cap on messages per customer

At most two automated messages a day per customer across all channels, and a 48-hour pause while someone at the shop is talking to them. Urgent messages always go out.
3 months for €1 →